The HLB Mann Judd Australasian Association has been named Network of the Year at the Accountants Daily 2021 Australian Accounting Awards. The Awards recognise excellence across the entire accounting industry, and showcase the individuals and firms which are leading the way in the industry.
The Network of the Year award recognises the accounting network that works to give growth opportunities to its associated firms and is focused on enabling quality client services. For HLB Mann Judd, the award win is acknowledgment of its enduring commitment to the client experience and administration of a net promoter system (NPS) program.
The Australasian Association chair, Tony Fittler said, “We are incredibly proud of this accolade. A strong culture of service excellence and personalised service are hallmarks of our brand and it is supported by client feedback.”
In recent years, the network has taken steps to establish systems and processes for client experience measurement and service accountability by engaging Client Culture, a Melbourne-based client experience consultancy to conduct the NPS program.
Greg Tilse, director of Client Culture commented “By working closely with the firms, we have been able to identify common strengths and areas for improvement across the network. Actioning feedback has enabled HLB Mann Judd firms to foster a culture that delivers the best possible client experience.”
Instituting the NPS program has proved instrumental in the way partners and staff interact with clients. It has reinforced the benefits of being proactive, responsive and highly-engaged with clients, particularly at a time of such uncertainty for businesses.
“The NPS program is an illuminating example of a network-based initiative that has strengthened the HLB Mann Judd brand and better placed the firms in the network for future growth and success,” concluded Mr Fittler.
HLB Mann Judd is an Australasian association of independent accounting and advisory firms with member firms in Australia, New Zealand and Fiji. HLB Mann Judd is a member of HLB International, the global accounting and advisory network.