Serious about client experience
We recently implemented the Net Promoter System to continuously measure how well we are meeting client service expectations. This is because we are committed to regularly seeking feedback from every single client we serve.
For us, the Net Promoter System is managed by an independent client experience firm Client Culture – a professional services specialist.
The process undertaken by Client Culture, helps identify opportunities to continuously learn, adjust, adapt and improve our service where needed across the breadth of our business – key tasks in today’s rapidly changing business environment.
Managing Director of Client Culture, Greg Tilse said “HLB Mann Judd can be justly proud of their very impressive results with an extremely high Net Promoter Score and a Client Score of 9 out of a possible 10. Impressively these scores come from approximately 1,000 client responses for the Sydney firm.”
In response, HLB Mann Judd Sydney Managing Partner and Australasian Chairman, Tony Fittler said, “We are dedicated to building truly honest client relationships and exceeding expectations. Being open to criticism and actively seeking it out is a key part of this culture. Of course we are very pleased with the excellent results so far. We clearly remain on the right track, but we are always exploring ways to better meet the changing needs of our clients.”
As your trusted advisers we work closely with you to understand your present and future needs, family responsibilities, lifestyle and financial aspirations. We provide you with tailored accounting and advisory solutions to keep you on track for a secure and sustainable future.